Services Menu
Value-Added Services
Family Owned and Operated Since 1934:
Quality service, reliability and honesty in business. With Branches in Ohio, Pennsylvania and Michigan.
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CUSTOMER SERVICE |
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| Kitchen Design Service | ||
| By our trained Kitchen Department professionals. | ||
| Beautiful Product Showrooms | ||
| With working displays at 6 select locations | ||
| Full Line Distributor | ||
| Plumbing, heating, air conditioning, hydronics, kitchens, and more. | ||
| Customer Service Department | ||
| Call 1-888-816-5805 Monday through Friday 8am to 12pm / 1pm to 5pm | ||
| Accessibility | ||
| Accessibility of Top Management & Owners of the Company | ||
| Salesman Availability | ||
| Salesmen have cell phones so they can be reached anytime throughout the day | ||
| Raising Our "Standards" | ||
| RHS is an American Standard stocking distributor, for your residential and commercial needs | ||
| Residential & Commercial Heating, Air Conditioning and Boiler Distributor | ||
| One of the largest inventories in our territory | ||
| Design and Layout by Skilled Engineers | ||
| Commercial HVAC and Hydronic jobs | ||
| Quotations Department | ||
| For HVAC and Commercial Plumbing | ||
| Knowledgeable, Constantly Trained Inside and Outside Personnel | ||
| To serve you better | ||
| Outside Salesmen | ||
| And inside branch managers to service your account | ||
| Major and Top Quality Product Lines | ||
| Products you can sell with confidence | ||
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PROMOTIONS |
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| Dealer Incentive Trip Program | ||
| Different and exciting destinations every year! | ||
| Monthly Promotional Flyer | ||
| Dozens of deals to help you save money | ||
| Spring and Fall Stocking Promotions | ||
| Pre-Season Air Conditioning & Furnace Programs | ||
| Allows you to order ahead and pay later | ||
| Just Say "Charge It" | ||
| Visa, MasterCard, American Express, Discover | ||
| Price Sheet Service | ||
| Over 450 sheets in a sturdy binder. Updates approximately every 1-2 weeks to keep you current | ||
| Weekly Price Change Rumor Sheet | ||
| Advises our salesmen and counter personnel of upcoming price changes, helping you plan ahead | ||
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TRAINING |
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| State Certified Training Programs | ||
| EPA, Venting and more | ||
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SHIPPING |
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| Night Shift Shuttle Delivery at Alliance Distribution Center | ||
| Dealers can get products delivered to their shuttle branch five nights a week so it is there for you by 7:00am the next day. Call 1-800-433-9532 ext. 414 before 10pm | ||
| Free Delivery for Minimum Orders | ||
| All qualifying orders are delievered free of charge | ||
| Ship / Short Ticket | ||
| Truck deliveries are faxed to you so you know in advance what you will or won't be getting | ||
| UPS Coordinator with UPS Express Service | ||
| Fax your order to our Distributon Center at 330-829-3990 by 2pm and we'll UPS it that day. Ohio customers can expect delivery the next day, while our PA customers can expect it in 2 days. (Dealer pays normal UPS charges). Our guarantee: If we don't ship it out that day, RHS pays the UPS charges. | ||
| After-Hours Warehouse Opening Service | ||
| Helps you service your customers better during cold weather emergency situations (at select locations) | ||
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TECHNOLOGY |
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| RHS Salesmen Have Laptop Computers | ||
| Better equipped to service your needs and supply answers | ||
| RHS1.com | ||
| The web destination for everything Robertson. From locations and product lines, to promotions, inventory, and online ordering | ||
| RobertsonKitchenandBath.com | ||
| An in-depth website supporting each of our six regional showrooms | ||
| Online Ordering | ||
| Customers can place orders and verify local branch's inventory any time, day or night. (See salesman for details) | ||
| Electronic Bill Pay | ||
| A quick and easy way to pay your bill | ||
| Barcode Labeling | ||
| RHS can barcode label your shop and automate your order process | ||
| Manufacturer Spec Sheets / Tech Data | ||
| Our website will easily link you to our major manufacturers |